service Deutschland

What services can we provide

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  Pre-Sales Service

  Free product question consultation, we will provide you with detailed answers.

  Provide customers with preliminary product application solutions and answers for free.

  Provide customers with practical application cases.

  We can conduct on-site inspections at customer's factory and conduct case studies for customers.

  

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  After-Sales Service

  After-sales service team Grandseed owns professional after-sales service team with over 10 years experiences of maintenance. Customer satisfaction reaches 96%. Grandseed team promise: customer satisfaction must be or above 96%, make every effort to ensure customer normal production, increase customer work efficiency. We are now striving hard to build up our after-sales service department to be a powerful team, including high-grade maintenance technicians and training instructors.

  After-sales service allocation Grandseed allocates several special vehicles and drivers to south China after-sales service department, get ready and wait for orders at any time, try the best to ensure customer normal production, customer's emergency is our top priority, aiming to establish Grandseed as a excellent internationalization brand.

  Product service variety Reach customer site as quickly as possible to ensure customer normal production. Strictly prohibit taking any other transportation facility, the related staffs will be punished accordingly if any delay occurred. The customer complaint about operation training and maintenance cooperation is nearly zero, customer satisfaction reaches 96%, which fully verified that Grandseed after-sales service system is correct.

  After-sales service efficiency Informatization period emphasize speed most, no speed, no good service. After-sales service staffs must book the flight immediately at the first time, reach customer site as soon as possible to ensure customer normal production. Grandseed as VIP client, has signed long term cooperation agreement with China Southern Airlines, flight delay will never be the excuse of Grandseed after-sales service team.